Shipping Policy

One of the most important parts of the online buying experience is how well and quickly an online business ships customer’s products. This is why Jackets Play has partnered up with some of the best shipping companies in the world to make sure our jacket orders reach our customers right on time. We use the shipping services of the following companies:

• DHL EXPRESS
• FEDEX

Customers who are planning to place an order with us should carefully read the following shipping policies to avoid any kind of misunderstanding and complication.

• After order confirmation, we start preparing your jacket and once it’s finished, it is dispatched to your mentioned address.
• Considering no external complication occurs, the customers will receive their orders in about 6-8 working days with free shipping worldwide.
• Custom designs require more effort and, thus, more time to be delivered.
• We always try to deliver within the timeframe provided. Please cooperate with us if we or our partner encounter any complications. Thank you.
• When entering the delivery address, try to be as precise as possible.
• Please note that despite our efforts to reach you on time, there are some things beyond our control that can delay your order delivery.

Note: Within the next 3-4 business days, your shipment’s number for tracking will be generated. You will get an email notification with the tracking details as soon as the tracking number is created. You have to know that all the garment on our website is made to order, and none of the jackets are ready-made. As soon as we get confirmation of your order, we will start manufacturing your jacket, and send it right away to the given location when it is ready.

Even though we work around the clock to answer your queries, please try to understand that we have to reply to hundreds of emails every day. Which is why it can take up to 12 hours for us to get back to you.