Delivery Policy

JacketsPlay sees the job through. In order to provide our customers with the best possible experience, we always try to make sure that the orders of our valuable buyers reach them in time. However, there are some factors out of control which can directly impact the delivery time. Please read the following policies to better understand how we handle our delivery system.

  • Upon order confirmation, you will receive a notification to endorse your order has been successfully confirmed. Please recheck your purchase if you don’t receive this notification.
  • Pre-designed jackets take about 6-8 working days for free shipping to be delivered to the mentioned address.
  • Custom designs will take longer as they require specific work according to the requirements provided. Although, for customized size you can give your measurements in the special note at the checkout page.
  • To ensure a successful delivery, please make sure you provide the correct and accurate address.
  • If your order is delayed or comes across a complication, we will notify you immediately.
  • Our professional delivery team will contact you before delivering the parcel to your doorstep.
  • In case you missed the delivery, simply contact our representatives and we will schedule another right away.

Note: Within the next 3-4 business days, your shipment’s number for tracking will be generated. You will get an email notification with the tracking details as soon as the tracking number is created. You have to know that all the garment on our website is made to order, and none of the jackets are ready-made. As soon as we get confirmation of your order, we will start manufacturing your jacket, and send it right away to the given location when it is ready.

We urge our customers to please carefully read our rules and regulations before placing an order to avoid any complication and misunderstanding.

Even though we work around the clock to answer your queries, please try to understand that we have to reply to hundreds of emails every day. Which is why it can take up to 12 hours for us to get back to you.

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