Delivery Policy

JacketsPlay sees the job through. In order to provide our customers with the best possible experience, we always try to make sure that the orders of our valuable buyers reach them in time. However, there are some factors out of control which can directly impact the delivery time. Please read the following policies to better understand how we handle our delivery system.

  • Upon order confirmation, you will receive a notification to endorse your order has been successfully confirmed. Please recheck your purchase if you don’t receive this notification.
  • Pre-designed jackets take about 14-18 working days to be delivered to the mentioned address.
  • Custom designs will take longer as they require specific work according to the requirements provided.
  • To ensure a successful delivery, please make sure you provide the correct and accurate address.
  • If your order is delayed or comes across a complication, we will notify you immediately.
  • Our professional delivery team will contact you before delivering the parcel to your doorstep.
  • In case you missed the delivery, simply contact our representatives and we will schedule another right away.

We urge our customers to please carefully read our rules and regulations before placing an order to avoid any complication and misunderstanding.

Even though we work around the clock to answer your queries, please try to understand that we have to reply to hundreds of emails every day. Which is why it can take up to 12 hours for us to get back to you.

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